Pure Wellness Medical Supplement Return Policy
Buy with confidence!
Your satisfaction is our #1 priority! In partnership with your health care provider, we care about your health too. Your provider trusts us to deliver genuine, properly handled, fresh products as well as accurate orders, fast shipping and exceptional customer service.
Have a question or concern? Email us at email@example.com. Please include your Order Number if you have one.
Product and Customer Support
Monday – Friday
9:00am to 6:00pm Eastern Time
Phone and Fax: 855-679-7873
PLEASE NOTE: We do not ship orders on weekends or holidays.
Holiday Schedule (Subject To Change)
New Year's Eve - Closed
New Year's Day - Closed
Memorial Day - Closed
Independence Day - Closed
Labor Day - Closed
Thanksgiving - Closed
Friday after Thanksgiving - Closed
Christmas Eve - Closed
Christmas - Closed
Estimated Shipping and Delivery Times
Shipping costs and times depend upon the carrier and method you choose. Tracking numbers will be sent to the email address in the order.
U.S. Economy, Standard, and Priority will usually be shipped via USPS.
• USPS Parcel Select Ground Shipping usually arrives in 2-7 business days.
• USPS First Class Shipping usually arrives in 2-4 business days.
• USPS Priority Mail Shipping usually arrives in 1-3 business days.
Please allow 5 to 10 business days from the date of your order for processing.
We make every effort to ship orders on the first business day when the products are ordered. Any orders placed after 5:00 PM Eastern Standard Time may not be shipped until the following business day. Any order containing one or more products marked as "Available" will usually be shipped within 2-3 business days.
In an effort to provide better customer service and ensure you receive your products as soon as possible, there may be times that we elect to ship part of your order right away and ship any delayed products at a later date. There is no additional charge to you when your order is split into multiple shipments.
Feel free to call us to obtain an estimated ship date for your order.
Inventory and Stock Availability
We use best efforts to maintain inventory levels to balance the needs of keeping products you want in-stock while ensuring product freshness and long remaining shelf life. All items list whether they are "In Stock", "Out of Stock", "Back Ordered" or "Available". If a product you wish to order is Out of Stock or Back Ordered, click the "Email Notification" link to receive an email when the product is back In Stock, generally within 1-2 days unless Back Ordered. "Available" products are low-volume products we don't actively maintain in inventory but which we can obtain readily from the manufacturer, typically within 2-3 days.
Can't find a product?
Please contact Customer Service by emailing firstname.lastname@example.org or calling Toll Free 855-679-7873.
United States Returns and Exchanges
Non-Returnable, Non-Refundable Items include the following:
• Products may not be returned more than 30 days after delivery
• Any Product with missing or damaged identifiers such as serial number, labeling or UPC
• Downloadable software products
• Online subscriptions after they have been accessed
• Special Order or Perishable Food Items.
• Open Products.
When Products meet any of the qualifications above, those Products become Non-Returnable and Non-Refundable. As such, no refund or return will be processed. Subject to the above, all other unopened products may be returned for the reasons specified below, for a full refund, less any shipping fees, within 30 days of receipt and compliance with all requirements. Please inspect all products and expiration dates before opening the bottles as returns on open bottles are not permitted. Please do not throw away unwanted items until you have contacted Customer Service.
Note that a request for a refund must be accompanied by a proof of payment or receipt. Without a payment or receipt, there will be no refund.
To have your return processed in the most time efficient manner, we ask that you send an email with the information provided below.
For returns email us at email@example.com and include:
1. Your order number,
2. The name of the Product(s) you are returning;
3. Explanation of why you are returning the product(s). Refunds & Returns are permitted for the following reasons:
a. Product Was Purchased Without Customer Approval (i.e. Fraud)
b. Inaccurate Website Description.
c. Defective Products.
d. Products No Longer Needed.
e. Products Purchased By Mistake.
f. Better Pricing Available Elsewhere.
g. Product Arrived Damaged (Shipping Box Is Fine).
h. Product Arrived Damaged (Shipping Box Damaged Also)
i. Item Arrived Too Late.
j. Missing or Broken Components.
k. Wrong Item Was Sent.
l. Received Extra Items Erroneously.
NOTE: Photos of defective or damaged Products may be required as part of the investigation process. Also note that if the Product was damaged in transit, your claim will be referred to the carrier for processing.
Please ship all returns to:
PW Medical c/o Pack Rabbit USA
Attn: Returns Department
5015 Oakbrook Parkway
Norcross GA, 30093