Privacy Policy

This policy explains what Pure Wellness Medical (“we,” “us”) collects when you use purewellnessmedical.com, how we use it, and the choices you have. It covers this website only. Our supplement store, Pure Wellness Medical Rx, runs on a separate platform with its own policy.

What we collect on the website

What you give us. When you apply, send a message, book a consultation or sign up for our monthly letter, we collect what you enter. That can include your name, email address, mobile number and state, and your answers to our short application questions: your age range, what you would most like to improve, your budget range, when you would like to start, and how you heard about us. The contact form also asks which program you are curious about and how we can help.

Payments. When you book the $97 consultation, your payment is handled by our payment processor. We do not receive or store your full card number.

What is collected automatically. Like most websites, ours records basic information about your visit: your device and browser type, the pages you view, the site that referred you, your approximate location based on your internet address, and any campaign codes in the link you followed. Some of this is saved with your application or message so we know how you found us.

The website chat. The chat on our website is an AI assistant. What you type is saved so our care team can follow up with you.

Please keep medical details off our website

Our website forms collect only what we need to schedule you. Medical details are handled in our secure intake after you book, never on a public form. Please do not put medical details in a website form or the chat.

Once you become a patient, the health information you share in your intake and your visits is protected health information. It is handled under HIPAA and other health privacy laws, not under this website policy.

How we use it

• To reply to your message and schedule your consultation.
• To review your application and see whether one of our programs fits you.
• To send booking confirmations and reminders by email, and by text if you agreed to texts.
• To send our monthly letter if you signed up, and occasional news and offers if you checked that box.
• To process payments, prevent fraud and meet our legal obligations.
• To understand which pages and channels people use, so we can improve the website.

Who we share it with

We do not sell your personal information. We share it only with companies that run parts of our website and office systems for us, such as website hosting, our scheduling and client management platform, our payment processor, email and text delivery, and website analytics. They may use it only to provide those services to us. We may also share information when the law requires it, or to protect the safety of our patients, our staff or the public.

If you apply for financing through CareCredit or Cherry, or use TrueMed for HSA or FSA funds, you deal with that company directly, and its own privacy policy applies.

Text messages

If you check a box to receive texts, we use your mobile number only to send the kinds of messages you agreed to. Consent is not a condition of purchase. Reply STOP to opt out at any time, or HELP for help. Our SMS Terms explain the program in full.

We do not share mobile numbers or SMS opt-in data with third parties or affiliates for marketing purposes.

Cookies and analytics

Cookies are small files your browser stores. We use them to keep the website working and to measure how it is used. We use Google Analytics to see which pages people visit and how they found us. When you first visit, a banner lets you choose whether to allow cookies that are not needed to run the site. You can also block or delete cookies in your browser settings at any time.

We do not place Google Analytics or advertising pixels on our application, booking or confirmation pages. The conversion information we record leaves out health details.

How long we keep it and how we protect it

We keep website information for as long as we need it to respond to you, keep accurate business records and meet the law. We use reasonable administrative, technical and physical safeguards to protect it. No website or system is perfectly secure, so we cannot promise that information will never be accessed without permission.

Your choices

• Unsubscribe from the monthly letter with the link in any email.
• Reply STOP to any text to stop texts.
• Change your cookie choices in the banner or your browser.
• Ask to see, correct or delete the information we hold about you by emailing [email protected]. Depending on where you live, state law may give you more rights, and we will respond as the law requires.

Children

This website is meant for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.

Contact us

Questions about this policy or your information: email [email protected] or call 855-679-7873, Monday, Tuesday and Friday, 9 a.m. to 6 p.m. Eastern.